Welcome to SparkleShiningOn.com! This Cancellation/Refund Policy outlines the procedures and conditions regarding cancellations and refunds for products purchased from our website. By making a purchase on our website, you agree to adhere to the terms outlined in this policy.

1. **Cancellation Policy**:
– Orders can be cancelled within 24 hours of purchase. To request a cancellation, please contact our customer service team at  Info@sparkleshiningon.com.
– Once an order has been processed and shipped, it cannot be cancelled.

2. **Refund Policy**:
– We offer refunds for eligible products within 30 days of the purchase date.
– To be eligible for a refund, the product must be in its original condition, unused, and in the same packaging as received.
– Refunds will be issued to the original payment method used for the purchase.
– Shipping costs are non-refundable. Customers are responsible for return shipping costs unless the product received is damaged or defective.
– Refunds will be processed within 7-10 business days after the returned product is received and inspected.

3. **Damaged or Defective Products**:
– If you receive a damaged or defective product, please contact our customer service team immediately with photos of the damage or defect.
– We will provide instructions for returning the damaged or defective product and will arrange for a replacement or refund, depending on product availability.

4. **Non-Refundable Items**:
– Certain items are non-refundable, including:
– Gift cards
– Downloadable software products
– Personalized/customized items
– Clearance or sale items

5. **Return Process**:
– To initiate a return, please contact our customer service team at [your contact email/phone] to obtain a Return Merchandise Authorization (RMA) number.
– Please securely package the item(s) being returned and include the RMA number on the outside of the package.
– Ship the return package to the address provided by our customer service team.
– Once the returned product is received and inspected, we will process the refund or replacement accordingly.

6. **Contact Us**:
– If you have any questions or concerns about our Cancellation/Refund Policy, please contact us at Info@sparkleshiningon.com.

Thank you for shopping at SparkleShiningOn.com!